Can I sue Hotels.com for false advertising related to their price matching policies and practices.
When trying to actually get a price match, the customer service reps are all in the Philippines and tell me that the Policy is that the price match has to be done within 24 hours of booking. I try to escalate the matter and speak to supervisors/ manager but when i do, they put me on long holds and hang up the phone on me. I doubt anyone ever gets to truly do a price match. I think they do this as a deterrent. Do i have a case?
BEST PRICE GUARANTEE TERMS
Best Price Guarantee - If you find a lower rate on hotels.com or on another website by 23:59 (PST) the day before your stay, we will refund the difference to you. Package reservations are not eligible for this guarantee.
