Refund Policy

Overview

This Refund Policy governs all purchases made through the AttorneyQnA platform, operated by Wild Web Ventures LLC, a New Mexico limited liability company. We want every subscriber to have a positive experience, and we take refund requests seriously.

Because AttorneyQnA delivers digital services that are available immediately upon purchase, our refund policy is structured to be fair while accounting for the nature of subscription-based software.

This policy is incorporated into and should be read together with our Terms of Use. Capitalized terms not defined here have the meanings given in the Terms of Use.

Subscription Plans

AttorneyQnA offers the following types of paid subscriptions for attorneys and law firms:

Refund Eligibility

You may be eligible for a refund under the following circumstances:

• 30-day satisfaction window (monthly plans): If you are not satisfied with your subscription, you may request a full refund within 30 days of your initial purchase. This applies only to first-time purchases, not renewals.
• Annual plan early termination: If you cancel an annual plan within the first 30 days of the initial purchase, you are eligible for a prorated refund of the unused months, minus any applicable processing fees.
• Technical failure: If a documented, verified technical failure on our part prevented you from accessing core features of your subscribed plan for more than 72 consecutive hours, you may request a credit or partial refund corresponding to the affected period.
• Duplicate charge: If you were charged more than once for the same subscription period due to a billing error, we will refund the duplicate charge in full.
• Unauthorized charge: If you believe a charge was made to your account without your authorization, contact us immediately so we can investigate and, where confirmed, issue a refund.

Non-Refundable Items

The following are not eligible for refunds:

• Monthly subscription renewals (only the initial purchase is eligible for the 30-day refund window).
• Annual plan renewals initiated after the initial term.
• One-time purchases including featured listings, profile highlights, and placement boosts once the service period has begun.
• Subscriptions cancelled after the 30-day refund window has expired.
• Accounts suspended or terminated for violations of our Terms of Use.
• Partial months or partial years resulting from mid-cycle cancellation (except where a documented technical failure applies).

How to Request a Refund

To submit a refund request, please follow these steps:

Processing Timeline

Once a refund is approved, the following timelines apply:

• Paddle-processed payments: Refunds are typically reflected within 5–10 business days of approval, depending on your card issuer or bank.
• Account credit: Where applicable, account credits appear immediately in your dashboard.
• Dispute resolution: Refund requests submitted via the contact form are reviewed within 5 business days. Complex cases (e.g., technical failure investigations) may take up to 10 business days.

We will notify you by email when a refund has been issued. If you do not see the credit within the expected timeframe, please contact your bank or card issuer before reaching back out to us, as processing delays are often on the financial institution's end.

Chargebacks & Disputes

We strongly encourage you to contact us directly at [email protected] before initiating a chargeback with your bank or payment provider. Most billing issues can be resolved quickly and amicably through our support team.

If you initiate a chargeback without first contacting us:

• Your account may be immediately suspended pending investigation.
• We reserve the right to dispute the chargeback with supporting documentation.
• Accounts with sustained or fraudulent chargebacks may be permanently terminated and referred to our payment processor's fraud prevention systems.

Wild Web Ventures LLC processes payments through Paddle as Merchant of Record. Paddle handles payment disputes in accordance with their own policies and applicable card network rules.

Changes to This Policy

We may update this Refund Policy at any time. When we make material changes, we will post an updated version with a revised "Last updated" date and, where required, notify active subscribers by email at least 14 days before the changes take effect.

Refund requests submitted before the effective date of any policy changes will be processed under the policy in effect at the time the request was received.

Contact

For refund requests, billing questions, or subscription issues, contact us:

• Email: [email protected]
• General inquiries: [email protected]
• Web: https://attorneyqna.com/contact
• Phone: +1 (315) 260-4480

Wild Web Ventures LLC — 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States

We respond to all billing inquiries within 2 business days, Monday through Friday (Eastern Time), excluding U.S. federal holidays.