Do I need a lawyer for furniture company

Can you share a few more details? it does not sound like you need an attorney yet, but need to talk to the store. If you cannot get your money back, that is a different issue!

I'm unsure of the facts surrounding this question, but I'm not sure that a lawyer would be able to assist you here. Most furniture companies do not pick up returns.

Might not be cost effective to get an attorney.

Talk is cheap. Document everything in writing. Was there any written contract for services as that is where a lot of your rights and responsibilities arise? Send written demand, with questions and concerns, that they resolve matter. If not, then your remedy, depending on amount of claimed damages is small claims court - yes you may actually need to file to get company moving in right direction, or consult local property damage / contract attorney to discuss your rights / responsibilities and options .

Depending on the personal injuries, the cost of the bed and the heat treatment, you have to decide what is the best course of action based on same. If there was significant health issues from the bedbugs find local counsel who will habndle that aspect. If the bed was expensive safeguard it to prevent it from getting damaged but since the bed was heat treated and was infested you can understand why it won't be picked but you may be able to recover the cost of the mattress.

Only a tiny handful of lawyers handle these claims, so google bed bugs lawyer